returns.

Thank you for shopping with us at Trees of Aisha! We hope you love your purchase, but if you're not completely satisfied, we're here to help.

You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items are exempt from being returned, such as personalized or custom-made products, intimate apparel, and sale items.

refunds.
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain number of days, depending on your card issuer's policies.

exchanges.
If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

shipping.
Please return your product to the mailing address provided on the package in which it was received.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.